How to use the NANA Prime platform - simple, safe and reliable

Caring for elderly family members has never been more important. In a world full of obligations, a fast-paced lifestyle, and daily challenges, families need support—but not just any kind. They need verified, reliable, and accessible care in a way that saves time, provides security, and reduces stress.

That is where NANA Prime comes in - the first digital platform in Serbia and Finland that quickly and easily connects families with vetted caregivers and home attendants for the elderly.

In this blog, we will guide you step-by-step through how to use the platform so you know what to expect and can make the most of all the benefits we offer.

1. Quickly create a request – The first step to help

On the platform's homepage, you will find a simple inquiry form, which is the first step in connecting with the right caregiver.

You will need to enter some basic information:

• Name and surname
• Contact (phone number or e-mail)
• Location where care is needed
• Type of assistance required (e.g., in-home help for the elderly, care for immobile individuals, support for people with dementia, etc.)
• Preferred time of day and days of the week for the assistance

After you fill out the form, a list of available caregivers and home attendants who can meet the needs of the elderly person will appear.

2. Connecting with caregivers

Once you find a suitable caregiver, and before you contact them, you will be given the option to choose the package that suits you best. We offer three packages—monthly, quarterly, and annual. All three packages include the same service, just for different duration.

If you choose the monthly package, you will have help, support, and the option for a replacement for one month. If you choose the quarterly package, our help, contact center, and advisory services will be available for three months. If you opt for the annual package, the full service will last for one year.

You are paying for the use of the platform, while the price of the service and payment method are determined between you and the caregiver.

3. Direct contact and arrangement

When you select the package that works best for you, you will be able to contact the caregiver. You will arrange the exact hours and all other details directly with them.

It is important to note that all caregivers on the platform go through our internal verification process, which includes:

• Identity and experience check
• License or certificate (where applicable)
• An interview with our team

4. Continuous customer support

Although the platform is digital, our team is real and available every day. If something is unclear, you need additional advice, or you have a concern—we are here for you.

Whether it is an extra question about a caregiver, technical support, or the need for a new recommendation, one call or message is all it takes.

5. What sets us apart?

• Warm human support combined with efficient technology
• Full transparency and a personal approach
• An experience that draws its roots from Agencies NANA, which already exists 16 years in Serbia
• You no longer have to search on your own

Finding a caregiver doesn't have to be stressful, uncertain, or time-consuming. NANA Prime saves you time and energy and provides security, because you know you are in contact with professionals who have already been carefully vetted for you.

If you are ready to provide your loved ones with gentle, high-quality, and safe care, register on the NANA Prime platform and take the first step.