This section is dedicated to our customers and shows transparent fees for using the NANA Prime platform. We believe in a fair and clear approach, and we have adjusted the prices to provide you with optimal support. We would like to point out that for all our caregivers, using the platform is currently completely free, without any obligations or hidden costs.
The subscription is charged only after you fill out the questionnaire and receive a list of caregivers that match the needs of the elderly.
Subscription renews automatically, you can cancel at any time.
Perfect choice for families who want complete control and freedom without long-term commitments.
Most popular plan among our users - for families who want stability, continuity and secure support.
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Our contact center is there to answer any doubts before you choose a package.
Write to us or give us a call — we will be happy to help you.
All payments on the NANA Prime platform are processed exclusively in euros (EUR), via the secure Stripe payment system. The prices on our website for Serbia are also shown informatively in dinars (RSD) for your convenience.
Absolutely. We use Stripe, a globally recognized and leading online payment processing system, which implements the highest security standards (PCI DSS compliance) to protect your financial data. Your card information is encrypted and is not stored on our servers.
Your satisfaction is our priority. If you wish to cancel or change the agreed service, please contact us as soon as possible via mail. Our team will walk you through the process of refunding or customizing the service, in accordance with our Terms of Use and we always try to find the best solution for you.